An Inevitable Problem

Service and Repair

  • Right to Repair

    The EU and USA have begun implementing these laws, Oregon (USA) have just announced theirs, retroactively applicable to 2015. iFixit provide a fantastic overview of the requirements and implementation of Right to Repair laws as they are rolled out worldwide: Resource here.

  • Sustainability

    Extending the lifespan of a product is a fantastically sustainable practice. Looking beyond the legal requirements, simply creating the ability for a product to exist in the market for an extended period of time reduces waste.

  • Minimum Requirements & Brand Approach

    As a basis for Wood Consulting practice we will review the current positioning of the business and make recommendations for the ‘right’ implementation of Service and Repair.

    The Foundation will always be to meet the legal minimum of operational markets, but brand’s with customer-centric or sustainable ambitions can (and should) do more. We will present the options that exist further, and implement as decided.

  • Building Foundations

    Swift and thorough design and firmware quality assurance. Finding the right parters for your testing needs.

  • Design for Repair

    Implementing and utilising the right tools for your business, to enable seamless issue management.

  • Brick and Mortar Solutions

    Establishing and adhering to rigorous supplier quality standards. Hw to source the ‘right’ quaity level, supplier management & standards creation.

  • Partnerships

    Efficient processes for bringing up new manufacturing facilities, establishing requirements and KPI’s/performance and onging management and monitoring.

  • Internal Competency

    This streamlined approach ensures quality excellence, proactive issue resolution, and continuous enhancement throughout the hardware development and customer journeys.

Manufacturing Services

Business Scan - find what you need

The business ‘scan’ provides a comprehensive overview of where to focus attention for the greatest benefit

Focussed on Tools, Processes and People we evaluate performance and identify opportunities.

Through a series of interviews and reviews we will assess the fundamental requirements for a business to operate a successful hardware division. This is then compared and contrasted to the brand and longer-term strategy of the business, in order to provide an objective and prioritised list of recommendations.

Benefits

  • Control and de-risk Hardware Investment.

    Put your cash in the right place. Focussed and decisive product development and industrialisation

    Reduced Cost of Quality.

    For inefficient Hardware organisations this can represent 15%+ of Revenue

    Lean Methodology, pragmatic application.

    Lightweight-build for what your business needs, not more.

  • Products that represent.

    What does your brand stand for & how is this reflected by hardware?

    VOC at the forefront.

    Turning Customer Opinion into future Development goals

    Collaborative Product Journeys

    Infrastructure that secures a ‘perfect’ launch through Sales and Marketing channels

    Sustainability in practice.

    Always doing ‘the best we can’ in the context of the wider business scope and needs.

  • Validation and Verification.

    Knowing your product is ‘right’ before it hits the market

    Compliance and certifications

    Costly mistakes, avoided by rugged interrogation of target markets and implementation of key frameworks i.e. ISO 9001

    Repair and Warranty

    Sustainable, but also ‘mandatory’ requirements to maintain market access.

    CI (Continuous Improvement)

    Never satisfied, never sitting still. Always looking for opportunities to improve.

    Lessons Learned.

    Structuring how we capture mistakes of the past, to avoid them in the future

  • Lean Development

    Rapid iteration to get to the MVP in the shortest possible timeframe

    Structured flexibility & creativity

    Both are critical to the success of a project, both can also be the death of a project.

    Gateway based framework

    Automotive-derived methodology, tailored to your business. Ensures strong risk management, collaboration and on-time delivery.