Guardians of Excellence

Quality Management Services

  • Lessons Learned & Continuous Improvement

    Systematic analysis to extract insights for ongoing enhancement.

  • Comprehensive Quality Assurance

    Rigorous assurance procedures with defined Service Level Agreements.

  • Warranty & Compliance Management

    Tools and processes needed for not only managing Warranty cases, but improving as a result.

    ISO 9001, and Product Compliance Support (see Repair & Service below)

  • Design Quality Assurance

    Swift and thorough design and firmware quality assurance. Finding the right parters for your testing needs.

  • Efficient Issue Tracking & Resolution

    Implementing and utilising the right tools and processes for your business, to enable seamless issue management. PPS (Practical Problem Solving) trainer.

  • Supplier Quality Standards & 8D Approach

    Establishing and adhering to rigorous supplier quality standards. Hw to source the ‘right’ quaity level, supplier management & standards creation.

  • Factory Development

    Efficient processes for bringing up new manufacturing facilities, establishing requirements and KPI’s/performance and onging management and monitoring.

  • Big 'Q', not little 'q'.

    This streamlined approach ensures quality excellence, proactive issue resolution, and continuous enhancement throughout the hardware development and customer journeys.

Service and Repair

Business Scan - find what you need

The business ‘scan’ provides a comprehensive overview of where to focus attention for the greatest benefit

Focussed on Tools, Processes and People we evaluate performance and identify opportunities.

Through a series of interviews and reviews we will assess the fundamental requirements for a business to operate a successful hardware division. This is then compared and contrasted to the brand and longer-term strategy of the business, in order to provide an objective and prioritised list of recommendations.

Benefits

  • Control and de-risk Hardware Investment.

    Put your cash in the right place. Focussed and decisive product development and industrialisation

    Reduced Cost of Quality.

    For inefficient Hardware organisations this can represent 15%+ of Revenue

    Lean Methodology, pragmatic application.

    Lightweight-build for what your business needs, not more.

  • Products that represent.

    What does your brand stand for & how is this reflected by hardware?

    VOC at the forefront.

    Turning Customer Opinion into future Development goals

    Collaborative Product Journeys

    Infrastructure that secures a ‘perfect’ launch through Sales and Marketing channels

    Sustainability in practice.

    Always doing ‘the best we can’ in the context of the wider business scope and needs.

  • Validation and Verification.

    Knowing your product is ‘right’ before it hits the market

    Compliance and certifications

    Costly mistakes, avoided by rugged interrogation of target markets and implementation of key frameworks i.e. ISO 9001

    Repair and Warranty

    Sustainable, but also ‘mandatory’ requirements to maintain market access.

    CI (Continuous Improvement)

    Never satisfied, never sitting still. Always looking for opportunities to improve.

    Lessons Learned.

    Structuring how we capture mistakes of the past, to avoid them in the future

  • Lean Development

    Rapid iteration to get to the MVP in the shortest possible timeframe

    Structured flexibility & creativity

    Both are critical to the success of a project, both can also be the death of a project.

    Gateway based framework

    Automotive-derived methodology, tailored to your business. Ensures strong risk management, collaboration and on-time delivery.